Privacy Policy

Website Privacy Policy

This website is operated by Premier Pool & Spa Ltd. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about on:

  • who we are,
  • how and why we collect, store, use and share personal information,
  • your rights in relation to your personal information, and
  • how to contact us and supervisory authorities in the event that you have a complaint.


Who we are

Premier Pool & Spa Ltd (‘we’ or ‘us’) collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.


The personal information we collect and use

  1. a) Personal information you provide to us

We collect the following personal information that you provide to us:

Name
Email Address
Home Address
Telephone Number

Some examples of when we collect this information include:

When making purchases
When signing up for our newsletter
When entering any competition
When engaging in online chat

  1. b) Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf; and
shall consent on their behalf to the transfer of their personal data abroad.

  1. c) Monitoring and recording communications

We may monitor communications such as emails and telephone calls for the following purposes:

Quality Assurance
Compliance
Training

  1. d) Cookies and similar technologies

A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single-pixel gifs. Such technologies can be used to track users’ actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.

For example we may use cookies to monitor and/or collect the following information:

How many times a user visits the site
Number of page visits
Traffic Data
Location Data

This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.


How we use your personal information

We collect information about our users for the following purposes:

Responding to your requests.
Processing your transactions – sale of goods and services.
Administering service/ maintenance requests and warranty claims, and after sales care.
Maintaining a history of service and maintenance on all our products.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.


Who your information may be shared with

We may share your information with:

Law enforcement agencies in connection with any investigation to help prevent unlawful activity

We may share your information with:

Product Manufacturers – in the event of resolving a complaint or issue with the product there are times when we may need to forward your contact details to the manufacturer.

Service Providers – there are a number of third party service providers that we engage with in order to effectively carry out our business, and to whom personally identifiable information may be shared. These may include, financial institutions for the administration of financial agreements, sub-contractors who install our products, construction companies who carry out our crane work where necessary and professional tradesmen such as electricians and plumbers.

We will not share you personal information with any other 3rd parties.


Marketing

We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.

We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see ‘What rights do you have?’ below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.


Whether personal information has to be provided by you, and if so why

The provision of the following information is required from you:

Name
Address
Contact phone numbers
Email Address

This is to enable us to do the following:

To process and deliver an order to you
To send you our newletter
To organise after sales care

We will inform you at the point of collecting information from you, whether you are required to provide the information to us.


How long your personal information will be kept

We will hold your personal information for the following periods:

6 years

These periods are no longer than necessary in each case.


Reasons we can collect and use your personal information

We rely on the following as the lawful basis on which we collect and use your personal information:

consent

contract


Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will also use technological and organisation measures to keep your information secure. These measures may include the following examples:

Access to our systems is password controlled

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.


Transfers of your information out of the EEA

We will not transfer your personal information outside of the EEA at any time.


What rights do you have?

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how we use your use personal information
  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  • require us to correct any mistakes in your information which we hold
  • require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances

If you would like to exercise any of these rights please:

  • email, call or write to us
  • let us have enough information to identify you
  • let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
  • let us know the information to which your request relates

From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.


Changes to the privacy policy

This privacy policy was published on 27/04/2020 and last updated on 27/04/2020.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:

A notice in the News section of this Website


Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by:

e-mail: info@premierpoolandspa.co.uk

post:

Unit 9 Taggarts Yard                                                                                                                                                                                                                                                                                                                            Meeting House Street                                                                                                                                                                                                                                                                                                                    Ballymoney                                                                                                                                                                                                                                                                                                                                                Co Antrim                                                                                                                                                                                                                                                                                                                                          BT53 6JN

or

telephone: 028 2769 8360

Calls will be answered at the following times:

Tuesday to Friday 9.30 to 5.00

We may record calls for quality and training purposes.

Our data protection officer is James Nicholl.

Share your hot tubs & swimspas with #premierpoolandspa.

Follow @premierpoolandspa for inspiration.

Delivery
+ Free delivery anywhere in N.I.
Warranty
12 year structural warranty on Hot Tubs & Swimspas
Secured payments
We accept all major credit cards.
Customer service
World class customer service.